SweetHomes_Policies

When a 50% partial payment is made with your reservation, your final payment of the remaining 50%
is due no less than 21 days prior to your scheduled arrival date. Sweet Homes Inc. will automatically
bill your remaining balance to the same credit card used for your initial deposit unless you provide us
alternate credit card information.

Once Sweet Homes Rentals has your payment in full and your signed rental agreement, the key
lock box code, check-in and check-out instructions for your home, and driving directions will be
made available to you before your scheduled arrival. Key lock box codes are changed for every guest
to ensure your security.

CHECK-IN PROCEDURE
Check-in is @ 4:00 pm and Check-out is @ Noon.

There is no "check-in." You simply enter the code we give you, access the key, and enter your
sweet home! The same is true on the way out: to check-out you leave the house as per the
check-out check list, lock all doors, replace the key in the lock box, and that's it.

We are sorry, but we cannot easily accommodate early check-ins or late check-outs. For
maintenance and cleaning schedules, it is imperative that you neither arrive early nor leave late. If
you depart later than Noon, you will be charged for an additional half day, or more, depending on the
time you depart. If an early check-in or late check-out is required, you must discuss this with Sweet
Homes Rentals more than 1 week prior to your arrival, and we cannot guarantee that we will be able
to accommodate your request.

MININIMUM NIGHT STAY
Our minimum stay is 2 consecutive nights; holidays require a 4-7 night reservation, the length
depends on the holiday and how it falls on the calendar in a given year. Days that count as holidays
include: New Year's, Spring Break, Memorial Day, 4th of July, Labor Day, Thanksgiving, and
Christmas.

CANCELLATIONS / REFUNDS
Reservations cancelled more than 14 days prior to scheduled arrival date will forfeit your 50% deposit
unless the house can be re-rented for the entire cancelled period; a $50 handling fee will be charged
for the cancellation processing.

Reservations cancelled less than 14 days prior to rental will be charged the full rental fee unless the
home can be rented to other clients, in which case a $50 Cancellation Handling Fee will be charged.

Please note that any cancellations for holiday rentals or for bookings made more than six months in
advance will be charged 50% of the total rental when cancelled more than 21 days prior to your
check-in date, and 100% of your rental cost when cancelled within 21 days of your rental.

No refunds will be made for late check-in or early departures. Sorry!

HURRICANE, TSUMAMI & STORM POLICY
No refunds will be given unless the National Weather Service orders mandatory evacuations in a
"Storm/Hurricane Warning area," including the location of your rental home.

The day that the National Weather Service orders a mandatory evacuation in a
- Storm/Hurricane/Tsunami Warning" area, we will refund:
- Any unused portion of rent from a guest currently registered;
- Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten their
stay, to come in after the Hurricane Warning is lifted; and
- Any advance rents collected or deposited for a reservation that is scheduled to arrive during the
- Hurricane Warning" period.

CLEANING INFORMATION
Cleaning Fee: Each of our homes has a standard housecleaning fee that applies to every rental.
The fee guarantees that your home will be clean and ready for your check-in; it also provides a
cleaning service which will do a standard cleaning after you check-out. If you would like additional
housekeeping services during your stay, please let us know asap and no later than a week before
your visit; extra fees apply at the rate of $20 per hour. When you arrive, your rental home will be
stocked with basic paper products to get your started, including toilet paper, paper towels, napkins,
laundry, and dish detergents; if you use what is available you will need to provide your own. Beds will
be fresh, clean and made for you.

CHECK-OUT REQUIREMENTS
In order to avoid being charged any additional cleaning fees after your departure, please leave the
home in the same good condition as when you arrived (no need to dust, vacuum, etc., unless you
make more of a mess than standard gentle use). For example:

Rental Policies

Please read our Policies & Rental Agreement, below, very carefully. Finalizing your rental by placing a
deposit constitutes a full and binding agreement subject to all the terms & conditions outlined below.
Awareness of our policies will help you plan for your vacation and know what to expect; we want you to
have a memorable, fun and relaxing getaway in a sweet home, with no confusion or surprises - except
maybe a pleasant one like a sudden whale or sea lion spotting, or a shooting star overhead!

CONTACT INFORMATION

Sweet Homes Property Management address is:
PO box 124, Yachats, OR, 97498

Our Business office is located at:
1111 5th Place, Las Vegas, NV 89104

Our Property Managers in Yachats: CALL immediately & leave messages if you have ANY questions
or problems at ANY time, day or night! Wendy: 541-961-8835

Reservations & questions: info@sweethomesrentals.com (fastest & easiest responses to any & all
types of inquiries via email) or Call us at 1-800-519-0437 for general information and messages.

Urgent issues or emergencies: Sweet Homes @ 541-961-5559 or Kate @ 702.349.2543

RESERVATIONS & PAYMENT INFORMATION
After you submit your reservation request you will (or already have) receive(d) an INVOICE for your rental.
With the invoice is a link to our secure credit card payment portal for you to submit your credit card
information. For your convenience, we accept all major credit cards.

Please note that Sweet Homes Rentals requires that valid credit card information is provided; because we
have your credit card information, we do not charge a security deposit. Like hotels, we simply reserve the
right to charge your credit card account for damage, theft, or any special cleaning required after your
stay. To avoid any extra charges, please be sure:

- No damage is done to the house or any of its contents.

- All debris & rubbish are placed in garbage cans and covered or removed (garbage should
be put out on garbage day.)

- Soiled dishes are cleaned and put away.

- Hot tub policy is strictly followed (for homes with hot tubs.)

- All bed linens, used towels, and other laundry is washed and left for our cleaners to put
away.

- Dirty or unfinished laundry will result in an additional cleaning fee - if you would like to
pre-arrange laundry service, please let us know a minimum of one (1) week in advance.

- All keys are returned to the lock box.

- No contents of the home are missing or damaged.

- Renters abide by all house rules & policies.

- That there is no evidence of smoking on premises.

- No additional or undeclared tenants or pets stay in the home.

- That the renter is not evicted by the owner (or any appointed representative of the owner),
local law enforcement, or the security company employed by SHPM for rowdy,
inappropriate, dangerous, or illegal activities.

- If moved, all furnishings must be returned to their original position prior to your departure.

- All food, drink, or other spills/stains should be cleaned up immediately. Food and drink spills on
carpets or furnishings are treated as damage, not normal wear and tear.

- All bed linens, used towels, and other laundry must be washed and left folded; please do NOT
remake the beds! Dirty or unfinished laundry will result in an additional cleaning charge.

- The oven, freezer & refrigerator should be emptied of all food and free from spills.

- All used dishes should be rinsed and placed in the dishwasher on the wash cycle.

- Lights and all electrical appliances should be off; windows and doors must be closed & locked.

PET POLICY
We are a dog-friendly company and most all of our homes welcome your canine family members.
There is a flat fee for dog guests. It is $50 for 1 dog, $75 for 2 dogs, and $100 for 3 dogs. Of
course, we require that there is no evidence of our pet guests upon your departure - no chewed or
damaged furniture or household items, no excessive dog hair, no accidents in the house, no
odors, and no piles of doggy droppings around the home. Evidence of dogs will result in an
appropriate charge after your departure. The fine for pets in the home during your stay that were
not pre-approved and pre-paid is $250 per animal, so please be sure to make arrangements with
Sweet Homes prior to your arrival!

SMOKING POLICY
ABSOLUTELY NO SMOKING IS ALLOWED IN OR AROUND ANY OF OUR HOMES. If smoking
of any type is detected in the home or on the premises, you will automatically be charged a $500
fine.

IMPORTANT RULES & POLICIES
-The primary registered guest must be at least 25 years of age.

-The majority of guests must be over 25, or supervised children.

-The primary registered guest is responsible for any expenses incurred during the visit, including but
not limited to loss and damages, accident or injury to person, or losses sustained while visiting the
home.

-Sweet Homes does not allow large gatherings in homes or in the public areas-no more than 20 people
at any given time are permitted on premises.

-No catered food, rented tables or amplified music allowed.

-10pm is quiet time; there can be no loud noises, music, rowdy behavior, or otherwise disruptive
activities in the evening. If you violate this policy you are also violating Yachats' City Ordinance and you
will be fined (at the least) and possibly evicted and fined.

-Occupancy for each home is strictly enforced and fines will be assessed for exceeding the number of
allowed or reported guests, including children, adults and pets. Arrangements can be made prior to
check-in to allow additional guests or pets at a prearranged price.

-Guest acknowledges and authorizes Sweet Homes Property Management to charge Guest's credit
card for all damaged and/or missing items to the premises while occupied by the guest.

-If cost of extra cleaning, replacement, or repairs exceeds the guest's credit card limit, guest agrees
to pay the difference to Sweet Homes Rentals within 10 business days.

-Motor homes, trailers, campers, or boats may be allowed, but only with prior approval. Some
properties do not allow large vehicles.

- LOST & FOUND items left are subject to a $50.00 retrieval and handling fee, in addition to packing and
shipping costs. We are not responsible for lost or forgotten items.

- Sweet Homes Management reserves the right to enter the premises, if need arises, without prior
guest permission. We will make every effort to contact the guest as to the time, purpose, name of
personnel, and duration of any emergency visit.

- Sweet Homes Property Management and homeowners disclaim all liability for injury, loss, or damage.

- SHPM will be held harmless from claims arising out of use of home.

- SHPM is an agent for the owner, not an owner nor a tenant. As agent, SHPM has the authority to act in
the best interest of the home owners in any and all situations.

- Each home is privately owned, including furnishings, and must be treated with care and respect.

- Rules and regulations are on record with the owner and as part of the Vacation Rental Contact
agreement. They are also posted in the home. Please adhere to them at all times.

- A lost key (or keys) will result in a $100 replacement charge.

- Please do not change the settings on any electronic devices, technology, computers, remote
controls, etc. If you have questions or problems, please contact our property managers immediately.

- Please do not use the WiFi connection to do anything illegal and please do not visit adult websites on
home computers. Do not change the homepage, screen saver, or background, please.

- Unauthorized opening of any locked units, closets, cupboards or other entities will result in criminal
charges of burglary and theft. Please respect locks; if it's not open, you do not have access to it.

- Violating any laws while on premises will result in eviction, loss of rent, and possible other fees
and/or criminal charges. Please be law abiding guests at all times!

- Please be sure to check the home carefully before you leave in order to ensure that you take
everything you brought with you or bought on your trip home with you. Please leave nothing behind!

- Violation of any Sweet Homes rules, policies or terms & conditions of this rental contract will nullify
the contract and result in both possible eviction and additional charges or fines.

HOME AMENITIES LIST
The following items are included in each sweet home:
A color TV/VCR and/or DVD, Washer/Dryer, Silverware, Dishes/Cookware, Toaster, Microwave
Coffee Maker, Basic Kitchen Utensils, Bath Towels (not for the beach!) Bed Linens, Blankets or
Quilts, Pillows, Garbage Containers, Stereo, often with CDs and/or ipod dock, Grill (if there's gas
or charcoal, you may use it; if not, you will have to provide your own) Free WiFi, Alarm Clocks
Some movies, books and games, Laundry detergent. Toilet paper, paper towels and dish soap to
get you started; large groups of guests or guests with longer stays should plan to bring additional
supplies as you see fit.

You'll want to bring the following items for your stay:
Food & Condiments, Drinks, Baby equipment, Personal Toiletries, Specialty "must have" cooking
items, Firewood --- we STRONGLY recommend using presto logs or something similar. Any other
items to make your stay more enjoyable (candles are NOT allowed!).

For any item you do not see listed or are not sure about, please email or call and ask. If you are
arriving after dark, we suggest you bring a flashlight to be able to see the key lockbox easily.

Our homes also have their own additional luxury amenities that are unique to each sweet home.
Each of our homes has one or more of the following: a gas grill; a game room; a hot tub; a
fireplace; a wood burning fireplace; a deck with a view; high-end appliances; a Jacuzzi bath tub; a
telescope; a flat screen hi-def TV(s); and more! You can see the exact amenities for each home
on each house's website accessible via: www.sweethomesrentals.com

HOT TUB POLICY
If you are staying at a Sweet Home with a hot tub, and you choose to rent the hot tub, please
note that you and all your guests are subject to the following terms, conditions and rules of use:
- Guests must be clean prior to entry in the hot tub.
- No shoes, sand, dirt or mud allowed in the hot tub.
- No items may be brought into the hot tub: no food, no drinks, nothing other than people, please.
- Please do not change any settings on the hot tub.
- The top must be on the hot tub at all times when not in use.
- It requires two guests to properly and carefully open the top of the hot tub: do not try to do so
alone as it may easily result in harm to you or damage to the hot tub.
- Any undue dirt or messes, or any damage to the hot tub at all, will result in a minimum
additional charge of $75, plus the cost of labor and fees to fix any damage or replace any broken
pieces or parts.
- No one who is under the influence of alcohol or drugs is allowed in the hot tub. Hot tubs and
alcohol/drugs are an unsafe combination.
- No one under the age of 18 is allowed in the hot tub without a parent or guardian's
supervision…ever!
- Hot tubs can be dangerous; users assume total and full responsibility for any accidents
associated with the hot tub.
- Owner assumes no liability for any accidents or injuries involving the hot tub; renters use it at
their own risk.

Using the hot tub constitutes agreement with all terms and conditions outlined above and a
release of all legal liability on the part of the owners. Renters are 100% responsible for care & use
of the hot tub, and proper supervision of guests.

Please note that submitting your deposit constitutes your 'signature' on this Rental Contract
and indicate that you agree to all the terms and conditions listed above.

Thank you!